Privacy Policy

1. Introduction

Welcome to BIGFIST. We respect your privacy and are committed to protecting your personal data. This Privacy Policy explains how we look after your personal data when you visit our website (including our mod store) and tell you about your privacy rights and how the law protects you.

2. Information We Collect

To provide our services, process orders, and manage our community, we may collect, use, store and transfer different kinds of personal data about you which we have grouped together follows:

• Identity Data: Includes your Discord ID, Discord username, and in some cases, your name.
• Contact Data: Includes your email address provided during checkout or support requests.
• Transaction Data: Includes details about payments to and from you and other details of products you have purchased from us. Note: We do not store your credit card information directly; payments are processed securely via third-party providers.
• Technical Data: Includes internet protocol (IP) address, browser type and version, time zone setting and location, browser plug-in types and versions, operating system and platform, and other technology on the devices you use to access this website.

3. How We Use Your Data

We will only use your personal data when the law allows us to. Most commonly, we will use your personal data in the following circumstances:

• To process your order: Delivering the digital goods (mods) you have purchased.
• To manage our relationship with you: Notifying you about changes to our terms or privacy policy, and providing customer support via Discord or email.
• To improve our website: Using analytics to understand how customers use our site and to improve our products and services.
• Discord Integration: Managing roles and permissions within our Discord community based on your purchases.

4. Third-Party Services

We may share your personal data with the parties set out below for the purposes set out in this policy:

• Payment Processors: We use secure third-party payment gateways to process transactions. Your financial data is handled directly by these providers in accordance with their own privacy policies.
• Discord: Since our community and support are heavily integrated with Discord, some data (like your ID) is used to verify purchases and grant access to specific channels.
• Analytics Providers: We may use tools like Google Analytics to help us understand site traffic and usage.

5. Cookies

Our website uses cookies to distinguish you from other users of our website. This helps us to provide you with a good experience when you browse our website and also allows us to improve our site. You can set your browser to refuse all or some browser cookies, or to alert you when websites set or access cookies. If you disable or refuse cookies, please note that some parts of this website may become inaccessible or not function properly.

6. Data Protection

We have put in place appropriate security measures to prevent your personal data from being accidentally lost, used or accessed in an unauthorized way, altered or disclosed. Access to your personal data is limited to those employees, agents, contractors and other third parties who have a business need to know.

7. Digital Goods & Refunds

Please note that all products sold on this website are digital goods. Due to the nature of digital content, once the product has been delivered or downloaded, it cannot be "returned." Refund specifics are covered in our Terms of Service. We process refund requests on a case-by-case basis in accordance with applicable consumer laws, but generally, sales are final once access is granted.

8. Your Legal Rights (GDPR)

Under certain circumstances, you have rights under data protection laws in relation to your personal data, including the right to Request access, Request correction, Request erasure, Object to processing, Request restriction of processing, and Request transfer of your data. If you wish to exercise any of the rights set out above, please contact us.

9. Contact Us

If you have any questions about this privacy policy or our privacy practices, please contact us via our Discord server or email support.

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